IMAGEPRINT R.E.D. includes 90 days of email support. We’re available Monday – Friday, 9 AM to 6 PM ET. We do our best to reply to your emails within a few hours if they’re received during business hours. If you need help after hours, check out our Help Center below. You’ll find most problems are covered in the Troubleshooting Guide and the videos will walk you through the basic features and tools.