Why Buy From Us
We have grown every quarter we have been in existence and our customer base is now growing rapidly. We do business with huge companies, one-person entrepreneurial shops, individuals and international corporations. We work tirelessly to get the lowest prices on the very best merchandise. We offer the best values anywhere – on the web or on the phone. However, we will never compromise service for price. Providing the best customer service in the industry is, by far, our most important mission. We strive to always give you the information you need and the deals you love! Above all else, we are here to serve and provide uncompromising service 24 hours a day, 7 days a week, 365 days a year. Additionally, we offer three convenient ways to buy: online, on the phone or in one of our fully stocked, expertly staffed outlet stores. Here are a few of the reasons that make us the very best in the business and why you should buy from us:
Shipping is our life’s blood. We have specialized in fast, reliable delivery since day one. We have Custom designed pallets and boxes to fit each plotter, printer, or scanner perfectly to ensure safe arrival this is in our best interest as well as yours as we offer a full warranty against DOA or any defect we don’t want it to get damaged in shipping as it will only cost us money. If we do not process your order immediately and ship it to you as soon as is humanly and electronically possible we lose money. And you lose faith in our ability to serve you. That is why we ship more than 95-percent of our merchandise within the same day of receiving your order. No other company will process your order faster and get it to you quicker and with more customer care than us.
Free North American-Based Customer Care Service and Support for Life
Although some companies are content to provide customer support 12 or 16 hours a day, we are a 24/7/365 shop. We provide 24-hour live expert advice. That means we are here to serve you – to answer your questions directly – from a location in Austin Texas, not some distant land. Our customer care professionals undergo the most intensive customer-training curriculum in the industry and are especially equipped to address any issue great or small. We have the continent’s most highly qualified sales professionals on staff to assist you every day of the year. No matter what challenge you face, we will provide the most beneficial solution.
Expert Product Consultants
Our product consultants are specially groomed to make your shopping experience as easy as possible. We are not in this business to make a sale, we are here to create a satisfied customer and long term partnership. That is why we strive to make sure that your purchasing decision is a carefully informed one. We will tell you more about the products you want to buy than anyone else in the business. Our consultants not only answer your questions, they offer expert advice and will help you decide which product best meets your needs within your budget. Our consultants have many years of experience and over 40 factory certifications from HP, Canon, and Contex.
An Interactive Web Experience
Although we are preaching to the choir – after all, you are using our web site so you know how interactive we are – we cannot help but emphasize how hard we work to ensure that your buying experience is as close to an in-store scenario as is virtually possible. Plus, we have all the “hard to find” items and make it simple for you to find them! We have created the most convenient, content-rich site in the Wide format digital world, loaded with information and the very best photography in the business. In fact, we have a photographic studio and a full-time staff to take pictures of every item we sell.
We See Things Through Both the Manufacturers’ and Your Eyes
Not only are we one of the country’s leading sellers of Plotters, Wide/Large format Printers, scanners and all large format products, we manufacture several lines of best selling Plotters and accessories. We are intimately engaged in both sides of the selling equation. Therefore, we know what goes into a sale. We know that customer service is even more important than product quality. We care passionately about most, but more so about meeting your demands and exceeding your expectations.
Thanks for your Time,